DARI, C.; BATGEREL, U.; OYUNGEREL, G. A STUDY ON THE RELATIONSHIP BETWEEN CUSTOMER SATISFACTION AND EXPECTATION GAP. Journal of Business and Innovation (Бизнес & Инноваци), [S. l.], v. 11, n. 1, p. 18–26, 2025. DOI: 10.22353/jbai.2025110102. Disponível em: https://journal.num.edu.mn/BusinessAndInnovation/article/view/10345. Acesso em: 5 dec. 2025.